So I just spent a good half hour writing an insane email to the head librarian over an erroneous library fee. My mother would be so proud. But seriously though, I have never met a librarian that wasn’t a giant fucking asshole with sick abusive power issues. Anyways, so here this is.
Dear Head Librarian Brian McMillan,
Hello, my name is H***** T***, my ID # is 2******** and I am a student at the Desautel Faculty of Management. I am writing in regards to a late fee error for the ECON 295 text, “Macroeconomics” by Christopher T.S. Ragan, Richard G. Lipsey. I have been wrongfully charged $30 for a full day late fee for this textbook I returned the day previous.
To sum up, here are the facts:
1. I took out both Macroeconomics by Christopher T.S. Ragan, Richard G. Lipsey and the accompanying study guide on May 11, 2010
2. I returned both texts on the morning of May 12th at 9:20am. I remember this distinctly because I handed the texts directly to the girl that was working at the counter (she wasn’t doing anything else at the time and she held her hands out to take them OUT OF MY HANDS. I didn’t stay to watch her scan the books because I ASSUMED there would be zero chance of anything going wrong.)
3. The library’s loan history list however states that I handed the study guide in at 9:20 am of May 12th and the Macroeconomics textbook the next day (May 13th at 12:02pm)
Of course my word against the computer is not a very strong argument for the repeal of this fee. However, additional facts combined with LOGIC clearly suggests a computer/personnel error.
1. I almost always take out both texts together and have ALWAYS returned them together at the same time.
a. LOGICALLY of course that makes sense. Course reserves are available for SHORT periods of time and have severe late fees attached that would make them much less likely to be forgotten.
2. I am a frequent borrower of course reserve texts. In fact, I recently paid $90 in overdue fines for 3 course reserve texts. (they were all returned at the same time) and I’ve since then been extra cautious when taking out the library course reserves.
a. LOGICALLY that means that I am FULLY aware of the late fees for the course reserve books and the 10:00am due date. It would be SEVERLY illogical for me to return a textbook late so quickly after said event and at such a bizarre time(12:02pm).
3. I have NEVER returned an item at the Howard Ross library at noon. The one exception was in early Winter Semester(FEB) where I was there returning a text I took out just hours previous. In fact, if you go through my loans record, since Summer semester have started, I have only visited the library before 10(to return course reserve texts) or after 4(to take out course reserve texts overnight).
a. My return of the study guide at 9:20 supports this, my SUPPOSED late return of the macroeconomics text at 12:02pm does not.
4. I took out both texts again that SAME day and returned them within the hour. (I was blocked from taking the items out but when I explained the error to the clerk, she overrode it and told me somebody will look over my case.
a. This isn’t so much logic but it just seems bizarre that I would need a quick glance at a text that I allegedly already HAD for 48 hours, a couple hours later. Again, this would corroborate with argument #3.
I try very hard in life to not be a difficult person. In fact, I generally stray from confrontational situations but in this case I have spoken to 2 different employees in 3 separate occasions about this situation only to be met with indifference and a strict ‘the computer says what it says’ demeanour. As a University student, I have the utmost faith in the power of knowledge and logic. AS librarians, I find it ironic and disappointing that blind computer data is being favoured over logic and facts. I am not saying that I am incapable of lying, but facts and logic CLEARLY dictate that a simple computer or personnel error is MUCH MORE likely than the illogical, contradicting behavior of my accused action.
The fee is not a significant amount but it is still a sizable amount(If I was crazy wealthy, I wouldn’t be borrowing COURSE RESERVES, i would buy the text). But more important than the fee is the principle of the matter. I have no problems admitting fault but I refuse to be treated like a liar and a crazy person. Of course this email is already over a page long which would suggest the latter but I am seriously enraged at the implied accusation that I would go out of my way to lie and cover up a $30 library fee. I hope that you take my case into serious consideration. I would have no problem coming in and explaining again the facts in person. I look forward to hearing from you. Thank you for your time.